We have to deal with all kinds of people during our daily lives, so we need to know how to deal with them. Most are easy to communicate with, but it takes special care to communicate with those who are unpleasant or downright nasty.
A syndicated column from Chicago Tribune columnist Alexia Elejald-Ruiz (How to deal with nasty people) might give a few tips.
The two that I think might be most effective are not getting into an argument with the nasty person (I have a rule that I only talk to rational people!) and making the person repeat an unkind statement.
It takes quite a person to insult someone twice in a row.
(Image from demotivationalposters.org)